FAQ

Some Frequently Asked Questions

Q. Do you have a minimum order requirement?
A. To receive our group order discount there is a minimum order quantity of 5 pieces. We can produce individual jackets however they do cost more.

Q. Does my jacket require special care?
A. Yes, we recommend you dry-clean your jacket or hand wash it to keep them in a nice condition. Do not Iron.

Q. What if my jacket does not fit?
A. Each jacket is custom made to the customers specification and as such we cannot replace jackets or accept returns. As a result, we recommend reading our sizing section prior to purchase.

Q. Are their any shipping costs?
A. We include the cost of the shipping in your quote. You will be able to see exactly how much you pay for shipping in your invoice.

Q. How long will my order take from start to finish?
A. We pride ourselves on our 4 week order delivery, however sometimes there are delays and we do not take any responsibility for this.

Q. What is the payment process for group orders?
A.We require 60% before we start production and the balance paid before the order is delivered.

Q. Can you arrange samples?
A. Yes, we can provide samples to groups. Contact us for more information custom.varsity.au@gmail.com

Q. Do you allow custom made patches to be incorporated into the jackets?
A. That’s what we do best!